Sport Massage

Cancellation Policy

Deposit Policy: To secure your booking a non-refundable deposit of £10 is required. This deposit will be deducted from the total cost of your session. In the event of a cancellation, the deposit is non-refundable but can be transferred to a rescheduled appointment if made within one month of the original appointment time. Cancellation and refunds: I understand that unforeseen circumstances may arise, and strive to accommodate my clients to the best of my ability. However, to ensure fairness to both clients and therapist, I have established the following cancellation and refund policy: - Cancellation Notice. I kindly ask for a minimum of 24 hours notice for any appointment cancellations or rescheduling requests. This allows me the opportunity to offer the appointment slot to another client in need of my services. - Cancellation Fees: Appointments cancelled with less than 24 notice may be subject to a cancellation fee equivalent to 50% of the session cost. This fee helps cover the costs incurred for the scheduled time slot. - Refunds: Deposits and pre-payments made for appointments are non-refundable, but they can be transferred to a rescheduled appointment if made within the specified cancellation notice period. - No-Shows: Clients who are not present for their scheduled appointment without providing prior notice may be charged the full session fee. We appreciate your cooperation and understanding regarding our deposit, cancellation and refund policy. If you have any questions or concerns, please do not hesitate to contact me.

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